alalza_exitos

Excellent results

Optimization of processes
Reduction of time management
Improve efficiency

Consuelo Torres

Director of business development


Case 1

Management ICT Platform

“We help you improve in complex and innovative environments”

Customer Type

Listed company Global Telecommunications leader with more than 10,000 employees.

The challenge

Take the service with their ANS minimizing the transition time while reducing, by their criticality, the average time for resolution of urgent issues. While they wanted to ensure high availability of complex systems with different communications technologies (Juniper , Cisco , Nortel, Sun , Arbor , Alcatel, Netcool , HP Openview , Sigma, Infovista ) and (Unix , Linux , Wiltel , Oracle systems , SQL Server , corporate applications) .

The result

Service Availability 99,9%
Improvement of the urgent resolution time for incidents 60%
Reducing overall costs 19%
ANS improvement in less than a month

AVAILABILITY
RESOLUTION
COSTS


Case 2

Service users and customers

“Winning in quality, speed and resolution, improves its image”

Customer Type

Public administration, geographically dispersed and more than 34,000 users.

The challenge

Improve in three months service levels (number of cases handled, response time and degree of resolution) and optimize the timing and quality of telephone service to users of our Client .

The result

Improved response time: 10%
Improved degree of resolution: 30%
9% increase in the number of cases processed

TIME
RESOLUTION
CASES


Case 3

Back -office operations support

“Focusing on the operations of their large customers”

Customer Type

Listed company Global Telecommunications leader with more than 10,000 employees.

The challenge

Taking back-office management Customer are its large accounts in various sectors, redesigning the entire operating process to gain efficiency.

The result

In 25 provinces (Spanish, Catalan, Galician, English, German)
Cost reduction 15%

PRESENCE
COSTS


Case 4

Business Process

“The efficient management of its processes, the best image for their customers”

Customer Type

Key company in the Spanish electricity sector, with more than 1,700 employees and listed on the IBEX 35, is in the process of international expansion.

The challenge

Improve the management of documentation related to its network of electrical infrastructure and corporate units. Process paperwork electronically. Address the areas of internal engineering and more than 60 external companies specialized in the search query and technical documentation, which is constantly updated.

The result

Global Customer Satisfaction: 9,1
Average technical quality: 8,8
Real-time availability of updated documents

SATISFACTION
QUALITY