alalza_servicios_BPO_new

Business Process

We listen to understand,
we understand to improve
and to help improve

Luis Benitez

COO


BACK-OFFICE OPERATIONS SUPOORT

Back-office operations support

“Talent for efficiency”

Our commitment

We emphasize the efficiency of back office operations, thanks to a detailed task analysis and continuous improvement of time per transaction, we manage with tools parameterized according to customer needs.

What do we do?

Technical support offices specialized by sector document management
Administrative support
Billing and contracting
Management of promotional products
Records Management
Resolution of incidents and complaints
Records Management

What wins with Alalza

We apply to practice innovation

For us every day can be different when we face routine processes, as  innovation is our main goal in every task. Rethink, question, optimize. Innovation, in practice, is the revolution of support tasks.

Commitment of our experienced and highly specialized

High level of specialized process outsourcing sector and business knowledge that supports the back office service units, with a strong focus on results and achievement. Training plans, adapted to the new requirements, allows us to address the complex and dynamic management back-office, ensuring their control.

Measure to know, learn to direct, manage to improve

We develop control panels that allow adequate information for optimal decision making in real time for each service.

Efficiency, effectiveness and efficiency

The extensive experience in outsourcing services, defines our maximum work: simplification of tasks.

Plan for continuous service improvement

We ensure continuous improvement of services through monitoring and reporting on the performance of the same: creating and evolving knowledge databases and fluid communication with the groups involved.

Global indicators

Average customer overall satisfaction: 8,9

Reducing overall costs: until 22%


SATISFACTION
COST REDUCTIONS


SPECIALIZED PROCESSES

Specialized processes

“Your processes, our service”

Our commitment

Vision for managing responsibly and improving your operations front, through the support of your business processes with effective and efficient results, allowing you to improve competitiveness. We listen to understand, understand to improve and improve for your success.

What do we do?

Records Management
Update Databases
Database normalization
Office commercial service
Management plans of facilities (electrical, gas pipelines …)

What sets us apart?

Our way of doing things right is to listen

Alalza has adapted its offer to the needs and the evolution of its customers’ business. Our flexibility and listening skills to identify and prioritize their needs, has led us to improve the key indicators of the outsourced service.

Make things clear: Objectives and method to achieve

Define the objectives to be achieved with total or partial outsourcing of business processes and we apply the method to achieve them.

Loyalty of our customers

Year after year, our customers renew their services thanks to the satisfaction they have with our way of work, expanding and growing with new services, gaining in efficiency and competitiveness.

Guaranty of highly specialized experts

High level of functional and operational knowledge, applied to each business sector, to support the processes maintaining it line with its goals and results. Training plans, adapted to the new requirements, allows us to support complex and dynamic processes of business.

Plan for continuous service improvement

We ensure the continuous improvement of our services through monitoring and reporting on the performance of the same: creating and evolving knowledge databases and fluid communication with the groups involved.

Global indicators

SAverage overall satisfaction customers: 9

Average technical quality: 8,6


SATISFACTION
TECHNICAL QUALITY


CUSTOMER SERVICE

Customer Service

“Committed to your solution”

Our commitment

Any contact with the customer or user should culminate in a satisfying experience where you will find an effective solution and immediate response. We are experts in managing large teams, involved in supporting your brand and your customers.

What do we do?

Front-office customer service
Functional technical and specialized media
VIP services and Large Customers

What sets us apart?

Commitment to instill our company values and care for the welfare of the employees

Our dedication to the people providing services is vital, because we know they are the image of your organization with your internal and external customers. They must sense the brand values and know that Alalza fully supports them in every step they make.

Solution in a single call

We focus on technical training for service managers to focus on finding solutions, with high levels of response and resolution in a single call. This significantly reduces the number of interventions, which results in a reduction of solution time and resources involved. Only if the user is fully satisfied, we give by settled the intervention.

Fusing a transverse support with a high specialized

Our capabilities allow us to respond specifically to the needs of our clients, adapting to their reality in terms, objectives, deliverables and budget. The transverse support deployed by ALALZA helps maintain an adequate quality of customer service and customer, supporting 24×7.

Dashboards generation of real-time

We develop dashboards that allow adequate information for optimal decision making in real time, combining all scales (inquiries, incidents, problems, changes, requests). All this, with a multi-channel support.

Plan Continual Service Improvement

We ensure continuous improvement of our services through monitoring and reporting on the performance of the same: creating and evolving knowledge databases and fluid communication with the groups involved.

Global indicators

Average customer overall satisfaction: 9,1


Reduced overall costs until 24%


SATISFACTION
COST REDUCTIONS